Frequently Asked Questions Answered
Do you currently work with real estate clients? Where are they based?
Yes, we currently service real estate businesses based in NSW, VIC and QLD.
What tasks do Buddle Remote Professionals (RPs) typically carry out for your real estate clients?
Sales admin support, property management, maintenance support, compliance support, accounting support, tenant application processing, transfer process support, tenant communications, reporting & customer support. However, each and every remote role is completely customisable according to your business needs.
How do we communicate with Buddle?
We leave communication with your dedicated Buddle RPs entirely up to you. You can add your Buddle RP to any internal chat system you use (Slack, Teams, etc) and communicate with them as you normally would with your team member. You can reach your Buddle Account Manager anytime.
To ensure that your expectations are consistently met, we touch base with each client at least twice a month for 1:1 check-ins via email, phone and Zoom.
How does Buddle charge per Remote Professional?
• We charge an all-inclusive fee of $3000 AUD +GST per month per Remote Admin Support Professional (fixed rate) that covers their wage, benefits, paid leave, training, certification, onboarding, reporting, account management services, etc.
• We invoice monthly, 15 day payment term (can increase to monthly if needed)
• 1-week termination notice during the first 60 days
• 60 days termination notice after the first 60 days- however if it's due to poor performance and you keep us in the loop of what's going on, we can reduce this.
What hours will my Buddle RP work?
The working hours of our Remote Professionals (RPs) can be tailored to suit your specific needs. While many of our clients prefer their RPs to work during the same hours as their onshore team, typically from 9am to 5pm, the specific working hours will depend on the requirements of the role you have in mind. We can discuss and determine the contracted hours that align with your business objectives and ensure a seamless collaboration.
Can I expect to work with the same Buddle RP consistently?
Absolutely! Your Buddle RP becomes an integral part of your team, just like any other full-time staff member. You'll enjoy the benefits of having a dedicated RP who will work with you consistently, ensuring a seamless and integrated collaboration.
Is Buddle ISO27001 certified?
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Yes, Buddle is proudly ISO27001 certified! This certification demonstrates our commitment to the highest standards of information security management. ISO27001 is an internationally recognized standard that ensures we have robust processes in place to protect your data. Our certification means that we adhere to strict security protocols, regularly assess risks, and continuously improve our security measures to safeguard your information. You can trust that your data is secure with Buddle.