Case Study:
Dignam Real Estate
Dignam Real Estate is a renowned and trusted real estate agency serving the Illawarra region in Australia. With a deep connection to the local community, Dignam excels in providing tailored property solutions for clients navigating the market—whether buying, selling, or renting. Their dedication to exceptional service, attention to detail, and personalised approach have earned them a reputation as a go-to agency for seamless real estate experiences.
01
Challenge
As Dignam Real Estate grew, so did the administrative demands on their team.
Their property managers faced increasing workloads, limiting their ability to focus on building deeper relationships with landlords and tenants.
Finding skilled local staff to support these tasks was a challenge, especially at a cost that aligned with the business’s operational goals.
02
Solution: Partnering with Buddle
Dignam turned to Buddle after attending a conference that introduced them to the benefits of offshore staffing. They partnered with Buddle to recruit and manage a remote professional based in the Philippines for a Property Management support role. The process was seamless, thanks to Buddle’s expertise in finding, onboarding, and managing top-tier offshore talent.
03
The Role of Buddle Remote Professionals
Their first RP, Dhin, took on administrative tasks that are vital to Dignam’s operations, including:
By handling these tasks efficiently, Dhin allowed Dignam’s property managers to dedicate more time to enhancing client relationships and improving customer service.
Results and Impact
Improved Efficiency: The speed of delivering excellent customer service has increased significantly.
Enhanced Relationships: Property managers now have more time to build deeper connections with landlords and tenants.
Cost Savings: With reduced wages & overheads, Dignam saves approximately $40,000 annually.
Exceptional Talent: Dhin has exceeded expectations, demonstrating exceptional skill, responsiveness, and cultural fit within the team.Dignam has experienced excellent results since partnering with Buddle:
Why Buddle?
Partnering with Buddle can empower real estate agencies like Dignam to achieve....
“Buddle has been a fantastic partner. "
"The team genuinely cares about their clients and staff. Their support has allowed us to focus on what we do best—serving our landlords and tenants—while saving time and money. We would absolutely recommend Buddle to other businesses.”
Mikayla Haberley
Operations Manager of Dignam
.png)
