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Case Study:
TileCloud
TileCloud is a fast-growing online tile retailer, specialising in making renovations refreshingly simple.
Client Needs and Buddle's Solution:
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Drew Mansur, CEO of TileCloud, understands the pivotal role of assembling top talent to drive company success.
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To strengthen their customer service department, TileCloud engaged with Buddle, hiring two specialised Remote Professionals (RPs) – one catering to Retail customers and the other to Trade.
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These RPs focus on managing customer service tickets and generating quotes, providing invaluable support to TileCloud's daily operation.
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Comparison and Cost Savings:
TileCloud had no prior experience with remote/offshore staff before partnering with Buddle. However, Drew acknowledges notable cost savings in both recruitment and operational expenses compared to alternative solutions.
By hiring through Buddle, TileCloud estimates an annual saving of approximately $70,000 on these two salaries.
This underscores the effectiveness of Buddle's services in delivering quality talent at a reduced cost.
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Hiring High-Calibre Remote Professionals with Buddle:
When TileCloud first engaged with us in 2022, they sought to fill the position of After-Sales Coordinator, requiring someone with a knack for managing customer experience and resolving post-sales issues efficiently. Buddle promptly delivered, presenting 3 top-tier candidates within a fortnight. This role has been handling various customer-facing responsibilities, working closely with the local team to ensure smooth operations.
Their second hire through Buddle was for the Trades & Service Specialist role. Building on the success of their initial recruitment, we scouted for a seasoned professional with a solid background in customer service and proficiency in quality management software. The selected candidate now oversees end-to-end logistics operations, addresses customer concerns, and collaborates with cross-functional teams, all while working remotely.
Quality Assurance and Future Plans
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PARTNERSHIP
TileCloud's partnership with Buddle assists the company in achieving its goals by providing top-tier talent, improving operational efficiency, and delivering exceptional customer service.
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RECOMMENDATION
TileCloud's CEO enthusiastically recommends Buddle to other businesses seeking efficient and cost-effective solutions for their staffing needs.
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LOOKING AHEAD
Drew acknowledges that the quality of work delivered by Buddle's RPs meets expectations, provided the staff are managed effectively. Looking ahead, TileCloud expresses a desire to continue working with Buddle, intending to hire more RPs in the future to further augment their operations.
According to LongView...
A combination of time saved plus reduced costs for the same activities being done by the local team has led to significant savings.
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