Every month, we take a moment to highlight one of Buddle's exceptionally skilled Remote Professionals (RPs) who generously share their experience working with us. We are thrilled to announce that the spotlight for this month goes to 🥁… April Santos, Customer Support Representative!
April is committed to seamlessly guiding her clients’ valued customers and therapists through their whole experience. Her role extends beyond traditional support; she’s also responsible for managing emails, engaging in real-time chats, and performing administrative tasks with precision and care making her contributions crucial in fostering a positive customer experience and securing exceptional levels of satisfaction.
April’s goal is to ensure complete customer satisfaction by adeptly handling a variety of requests, including cancellations, rescheduling, and providing detailed information about our services and policies. Skilled in resolving complaints and nurturing customer relationships, she strives to create a positive and memorable customer journey. 🤝
“It’s a happy workplace that’s free from negativity.” April's appreciation for Buddle's culture is a key factor in her vision for a long-term future with the company. "Buddle fosters an environment of transparency and open dialogue ... The company's recognition of hard work and accomplishments motivates employees, while management's emphasis on health and wellness demonstrates their understanding". Buddle's commitment to work-life balance aligns perfectly with April's priorities.
On weekends, April cherishes family time, especially with her children. They enjoy park visits, dining outs, and simply being together. Outside of work, she prioritises joyful moments with her daughters and husband. 🧑🧑🧒
She used to be an English teacher 👩🏻🏫
#EmployeeSpotlight #RemoteWork #BuddleTeam #CustomerServiceExcellence #WorkLifeBalance
Jireh is committed to ensuring that every Buddle team member receives the support they need to be successful in their roles. With strong attention to detail and strong work ethic, Jireh is always ready to assist the team with a positive and friendly attitude.
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