Meet Buddle. We’re humanising outsourcing and revolutionising remote staffing. Think of us as your trusted HR partner for finding, hiring, onboarding and managing experienced Remote Professionals (RPs), particularly for the needs of short-term property rental owners. In short, our team of experts handles the operational heavy lifting so that you can sit back and relax. 

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Here are three areas Buddle can streamline the management process of your property rentals to boost your profitability and provide you with invaluable peace of mind.

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1. Guest Communication and Management

Before a booking is confirmed, our RPs seamlessly integrate with your team, providing professional and attentive service across all major booking platforms such as Airbnb, Booking.com, and Stayz. They ensure that no lead slips through the cracks, carefully vet potential guests and review their profiles, and manage all communications, allowing your team to focus on strategic growth.

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‍Support for pre-booking guest communications

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‍Once a booking is secured, our RPs proactively communicate with guests—giving them clear instructions and local recommendations—and address any concerns that may arise.

‍Throughout their stay, our RPs gather valuable feedback to continually enhance the guest experience. 

‍After check-out, they draft insightful reviews on your behalf across booking channels, and  manage your centralised email inbox and phone line, forwarding inquiries to the appropriate personnel while offering helpful solutions and escalating issues when necessary. With the help of our RPs, you can rest assured that your guests will receive a consistently high level of care and attention.

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2. Operations and Maintenance

It’s no secret that efficient operations and thorough maintenance are important for providing your guests with an exceptional experience while protecting the longevity of the property rentals you manage. That’s why Buddle provides comprehensive support in these areas, leaving you to focus on growing your business while our RPs handle the day-to-day logistics by:
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• Promptly addressing any guest maintenance requests by liaising with your local property managers
• Logging issues into your dedicated maintenance portal, ensuring swift resolution 
• Utilising cutting-edge software, such as Homehero, to seamlessly manage guest bookings, communications, and up-to-date property information
• Assigning and tracking tasks for a smooth operational flow
• Maintaining and regularly updating all property documentation including descriptions, amenities, and house manuals, in a centralised Google Drive repository
• Ensuring that both your team and your guests have access to the most current and accurate information about your rental properties

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‍Support for handling maintenance requests 

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The operational and maintenance support our RPs provide will leave you feeling confident that your investment is in capable hands, while your guests enjoy a worry-free, well-maintained home away from home.

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3. Feedback Management and Brand Integrity

Maintaining a consistent, high-quality guest experience across multiple properties can be challenging. That's why it’s important to uphold the highest standards of service and professionalism, and why we're always on the lookout for opportunities to enhance the guest experience. Buddle RPs can:

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• Gather feedback, analyse it and pinpoint areas for improvement
• Implement innovative solutions based on the feedback. 
• Have a hands-on attitude that may include tasks like streamlining certain processes and enhancing amenities to providing additional training to your staff
• Adhere strictly to your company's policies and procedures
• Understand the importance of maintaining a cohesive brand image and delivering seamless service at all touchpoints
• Openly collaborate and share knowledge to ensure that everyone is operating from the same professional playbook
• Anticipate needs, exceed expectations, and showcase your short-term or holiday property rentals in their best light

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‍Support for post-stay procedures

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Are you ready to simplify your property rental management process? Get in touch or book a free 30-minute consultation to find out how we can help you.