Urban's remote hiring process was frustrating and time-consuming. The potential candidates they found elsewhere were simply not high-calibre.

In addition, training offshore candidates was "laborious", which often led to exits, either because Urban's internal team members were dissatisfied with the candidate or because they could not keep up.

‍"The recruitment process took weeks, if not months," says Joanna Brown, Urban's Director of Customer Experience & Operations.

When Urban first became a Buddle client, they hired one Customer Service Representative to begin with.

‍In almost two years, they have grown their Buddle Remote Professional team to ten across several departments: Customer Support, Partner Support, Finance and Administration.

Thanks to Buddle, Urban's recruitment process is now much faster and more efficient."Candidates are well-briefed and well-prepared for interviews and there is far less admin for recruitment in general."

‍Buddle's RPs have not only brought significant capacity and efficiency to the team, but they are also excellent communicators, both internally and externally. Because of this, Buddle's RPs have become an integral part of Urban's company culture and fabric.